FAQ

Renting procedure

Where do I find the office of CheapJeep Car Rental?

• CheapJeep Car Rental has its booking office in Hverfisgata, downtown Reykjavik.
• Our location is described in detail and illustrated on maps in the link “Contact & Location” in the header-menu-bar above.

How is the car hire procedure?

• When you want to hire a car from CheapJeep Car Rental you should browse our homepage to find the vehicle that suits your requirements. When you have decided which vehicle and accessories to rent you fill in an online booking request. Please note that in order to have guaranteed availability of your vehicle credit card details must be received through the secure booking form, via direct email (booking@cheapjeep.is) or by phone +354 562 6555. Your credit card will be charged the full amount upon reservation - 85% hereof is refundable up to 48 hours before the rental period begins. Your will instantly recieve confirmation of your booking with your reference number. The reference number allows you to make changes to your booking and should be presented when picking up your vehicle. Should you require assistance or have additional questions a staff member will be happy to assist through email or phone.
• When you show up to receive your vehicle, you should bring the reference number, originals of your driving license, passport and your credit-card. Additional drivers will have to bring their original passport and driving license as well. It is impossible to hire a car without the original driver’s license, passport and credit card.
• You will have to sign a rental agreement and confirm that you have affiliated yourself with the terms and conditions.
• You will receive the car's papers and keys and you can collect the car from the booking office.
• To avoid any disputes take a close look to the vehicle and note eventual failures in the form and functions of the vehicle. For failures which haven't been noted during the handout, CheapJeep Car Rental takes no liability.
• Enjoy your stay in Iceland and happy travels….

Which documents are necessary to hire a car?

• The driver’s original and valid passport (As well necessary for additional drivers).
• The driver´s original and valid driving license (As well necessary for additional drivers).
• A valid credit card.

Insurance and payment

Can I lower the potential self risk by purchasing additional insurances?

• Yes, CheapJeep offer an additional SCDW insurance, that lowers the self risk from EUR 1.400-2.000 to EUR 500. The SCDW cost EUR 5-8 per day depending on vehicle type. It is not possible to lower the self risk further as CheapJeep wishes to maintain a potentially high self risk to encourage our customers to drive safely and handle our vehicles with care and thus prevent accidents. Please read more in the “Terms & Conditions"

How do you count the days of the car hire exactly?

• The days are counted in sections of 24 hours from the daytime of pick up usually 09:00. Partial days must be paid in full for reasons of insurance.

How is the payment procedure?

• We only accept payments by credit card (Visa, MasterCard)
• Your credit card will be charged the full amount upon reservation - 85% hereof is refundable up to 48 hours before the rental period begins.

Vehicles and restrictions

Can I choose the model, colour, engine performance or type of fuel?

• For technical reasons it's not possible to choose any further facilities, different from those mentioned in the group/category.
• Though never hesitate ask us for your individual wishes, we will try our best to realize them - even if they do not appear in our fleet description.
• When you are making your booking for the car please take good look at the car size, luggage and number of people the vehicle type will support - this is very important for your trip so that you can travel in comfort.

The specific vehicle I am looking for is not included in your fleet selection?

• If you contact us a few weeks in advance there is a good chance that we can provide the vehicle you are requesting. Please send an email or call our booking office with our request.

Do I need a 4x4 car to drive in Iceland (see also next question)?

• You do not need a 4x4 car when just traveling in the capital area and on the Ring Road (road number 1)
• HOWEVER, should you want to explore the wilderness and beauty of the Icelandic highlands a 4x4 is required. Please note that only Class X, A, B, C, L vehicles are allowed to be driven on roads marked F on official maps and KJÖLUR, road nr. 35. and KALDIDALUR nr. 550. Only Class X, A, B, C and L are allowed to cross water of any kind (still at own responsibility). Class D and E vehicles are allowed to travel on light gravel roads, but are not suitable for driving into the highlands.

What happens if I do not respect the driving restrictions and I drive a vehicle class where it is forbidden?

• Should the restrictions put forward in the terms and condition be ignored all insurances are null and void. The driver will be held fully responsible and liable in case of accidents and will bear all consequences, including the cost of repair of the damaged vehicle(s). Even though there are no visible defects on the vehicle the driver can be held liable for lubrication, greasing, drying, cleaning and engine overhaul of vehicles that has been driven into deep water. For further information please contact our Booking Office.

Pick-up and drop off

Can the cars be delivered to any place in Reykjavik?

• In the summer season (JUN-SEP) we offer hotel pick up for 1 driver per rental in Reykajvik. The price is EUR 10. Please request drivers pick-up in the comments box of your booking form. The FlyBus stops right outside our Booking Office doorstep.

Where and how will I return the car?

• Come to our Booking Office with the necessary papers and keys. Our staff will inspect the vehicle for damages and once approved you will be asked to park the vehicle where you took it and return the keys. Should you wish to return the vehicle outside of office hours it is possible to use our key drop off - Please note that the renter bears the responsible for damages and fuel sufficiencies etc.

Accessories

Can trailer coupling, roof luggage carrier etc. be hired with the car?

• We offer a range of accessories, incl. GPS navigation, children seats, baby seats, roof rails, roof boxes, cool boxes, trailers, 220V/USB power supply, FM music transmitters etc. You can find information on our selection of accessories under the “Equipment&Services” link. Should you have special requests please notify our staff and they will try to assist in any way possible.